Delivery Information

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Our standard delivery charges are £2.99 for economy deliveries and £3.99 for first class deliveries. Economy deliveries will usually arrive within 2-5 working days and first class deliveries within 1-3 working days. The majority of orders will be dispatched via Royal Mail. Any larger or heavy orders will be sent via courier. We will always aim to deliver the goods within your requested timescales, and in any event within 30 days of entering into a contract with you, in the unlikely event where we are unable to deliver the goods within 30 days we will contact you and you will be free to cancel the contract and we will reimburse you within 30 days of cancellation. We will e-mail you when your order has been shipped. We will assume responsibility for the goods whilst they are in transit, if they are lost in transit or arrive damaged on arrival, we will replace them free of charge. Please contact BB Pets as soon as possible if any goods are damaged or lost in transit. If goods received are damaged and have not been signed for as damaged to our courier, reasonable proof must be provided as evidence for the damaged goods. Once reasonable proof has been received we will then review the evidence and act accordingly. Generally, orders will be dispatched the following morning, but when possible orders placed before 12pm will be dispatched the same day. If you need an item urgently, please call or email us and we will do our best to help. Dispatches and Deliveries will not be made on Bank Holidays. Royal mail deliveries will take place Monday-Saturday, Courier deliveries will take place Monday-Friday.

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